FREQUENTLY ASKED QUESTIONS

Returns and Exchanges

What is your Returns Policy?

Unworn and unopened products for a refund less shipping and handling.

If your item has the tag removed you will NOT receive a refund, you will be issued store credit for a new item.

If the item has the tag but is visibly worn, you will NOT be issued a refund, you will be issued store credit for a new item.

There are absolutely NO returns on underwear. Please refer to the sizing chart.

Where do I send my exchange or return?

To complete a return or exchange please download our exchanges form here: 

 

Exchanges without the form will be returned to the sender. Please make sure to attach the form for faster processing of your items. 

Please do not send through a carrier that requires a signature.

 

How do I make an exchange?

 

 DOWNLOAD EXCHANGES FORM and follow the instructions :)

 

How long will my exchange or return take?

Exchanges typically take 7-10 business days to be processed.

If all information is not included in the package for your exchange this process will take longer.

If you are receiving a refund please allow 6-8 business days for the money to show up in your account.

 

Who pays for the cost of shipping my return/exchange back to Chooks ’s Facility?

The customer is responsible for paying the shipping fee to send their product back to the Facility. Chooks  is not responsible for any shipping costs incurred after the shipment of your initial order.  


Shipping

My package shows it was delivered but I did not receive it. What should I do?

Ask your friends/family that share your residence if anyone has received it. If no one has, contact your rental office or anyone in a similar position at your place of residence to verify that you have not received it.

If the package whereabouts are still a mystery, send us an email to orders@chooksla.com with your order # and a complaint.

 

My order has shipped but I still can’t track it. How can I find out where it is?

Orders usually take about 48 hours to reflect upon the tracking number while the information for tracking is being input into the shipper’s system. The easiest fix is a little bit of patience.

 

I am shipping my order outside of the US. Will I be charged additional duties?

No you will not.

 

How do I calculate the shipping and handling for my order

We have flat rate shipping fees, there is one flat rate for US orders and a different flat rate for international orders, those outside the US.

 

What if I want to get my product by a certain date?

We do NOT offer rush shipping, however if you send your order # to orders@chooksla.com we will do our best to accommodate your request.

 

When will my pre-sale item ship?

Pre-Sale items ship according to a planned schedule. You will be notified by email once your shipment is processed.

 

After I place my order how long will it take for my package to ship?

Typically orders ship within 3 business days.

 

Miscellaneous

How can I be notified when new product is available?

Visit www.chooksla.com and sign up to join our newsletter

Who can I contact about issues with my order?

Email our customer service representative at: orders@chooksla.com

Please include your order #, those emails without order numbers will take longer to have their issues resolved as they will involve additional communications.

A Customer Service representative will get back to you within 48 hours on a business day and 72 hours on a weekend. We make every effort to get back to you as soon as possible but please be aware that due to high volume of emails sometimes it may take longer.

How can I check the status of my online order?

Log onto your account and check under the order status.

Why did I receive an email notification of a refund when I didn’t ask for one?

Periodically with the launch of a new product we sell out quicker than anticipated. If you receive an email stating your price is being refunded when you didn’t ask for it, it is because you bought an item that we sold out of.

 

SHOPPING ONLINE

How can I use an Offer Code online?

 -  Enter the code during checkout under the specified tab.

What are the browser recommendations for shopping at Chooksla.com?

 -  Most popular browsers are supported. Yours most likely will be supported by our website.

How can I shop Chooksla.com with my Smartphone?

 -  Visit www.chooksla.com , select your desired products and click “add to cart”. Complete our     simple check out process to finalize your order.

How do I receive special offers from Chooksla.com?

 -  Visit www.chooksla.com and sign up to join our newsletter.